Magellanic
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Posts: 2
Joined: Tue Jun 20, 2017 8:26 pm

Black screen - Steam

Tue Jun 20, 2017 8:30 pm

Getting a black screen in different phases after getting the game on Steam.

Code: Select all

File: Impl\Image\DX11\Gpu_Buffer_Impl_DX11.cpp
Line: 482
Expr: '(((HRESULT)(hx)) >= 0) && "hr". '
Message: ' '
Extra msg: ''
Stack trace:
  [0x405ee048] AK::StreamMgr::SetFileLocationResolver +1034408
  [0x40695dfd] AK::Monitor::GetTimeStamp +407693
  [0x406f4282] AK::Monitor::GetTimeStamp +793874
  [0x4060c12a] AK::StreamMgr::SetFileLocationResolver +1157514
  [0x4061fc75] AK::StreamMgr::SetFileLocationResolver +1238229
  [0x4061fba0] AK::StreamMgr::SetFileLocationResolver +1238016
  [0x4059a64c] AK::StreamMgr::SetFileLocationResolver +691884
  [0x40635bbe] AK::Monitor::GetTimeStamp +13902
  [0x405971c8] AK::StreamMgr::SetFileLocationResolver +678440
  [0x400a2915] AK::MemoryMgr::StartProfileThreadUsage +44165
  [0x407a2d73] AK::Monitor::GetTimeStamp +1509379
  [0x778d59cd] BaseThreadInitThunk +13
  [0x77a0a561] RtlUserThreadStart +33
TL;DR: Impl\Image\DX11\Gpu_Buffer_Impl_DX11.cpp(482) Expr: '(((HRESULT)(hx)) >= 0) && "hr". '
Message: ' '
Extra: ''


^ That is the error I get when I copy to clipboard ^

Not sure how to upload a DxDiag - but if there's an email I can send it to, let me know!
Grats on the launch!

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Yepe
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Location: Helsinki

Re: Black screen - Steam

Wed Jun 21, 2017 3:06 pm

Thank you for that! It'll help us debug :-) We do have an email (support@housemarque.com) but this post works. Would you mind sharing information about your hardware / setup?
It's time to squash bugs and chew bubble gum... and I'm all outta gum. :1rolleyes:

Magellanic
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Posts: 2
Joined: Tue Jun 20, 2017 8:26 pm

Re: Black screen - Steam

Wed Jun 21, 2017 7:49 pm

Sure no problem at all!
I've made a Pastebin with the DxDiag info. https://pastebin.com/A9pYXLGg

If you need anymore let me know! I'd more than happy to assist you! Unfortunately I haven't been able to play yet :(

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